Bharath A.

Stay away from a person called Shashvat Barbhaya and a woman called Avneet Kaur. They are basically useless. I booked my first trip to Goa with MMT. I clearly asked Shashvat to book one hotel in South Goa and one in North Goa. This man has probably never been to Goa, but talked like he stayed there. He booked both my hotels in North Goa.

After paying the entire amount for the trip, the booking ID he provided wouldn't show up in "My Trips" section on the MMT site. When I tried connecting to the customer support, they asked for the booking ID and when I provided them that, they said that the booking was invalid.

As if that wasn't enough, I requested and paid for hotel-to-hotel transfers for which Shashvat confirmed, but never provided. I followed up with Avneet, but she too was of no help. She kept saying someone will call, we have raised a complaint, but nothing happened. So after paying Shashvat for interhotel transfers, we had to pay another cab to transfer us simply because Shashvat was too busy not doing his job. And Avneet was too busy not caring.

The hotel we stayed in Goa were La Sunila Suites and Resort Terra Paraiso. La Sunila was okay, nothing 4-star about it, but Terra Paraiso was simply pathetic. They don't provide any toiletries. After checking in, we called them nearly 5 times to get basic help. The mattress that we slept on was like one taken out of a dump yard. Full of stains that I wouldn't have noticed if I didn't ask someone to clean the bed while I supervised.

Overall, people like Avneet Kaur and Shashvat Barbhaya need desperate training in handling customers. They made our first vacation, after 8 years, a living nightmare. Please avoid them because they don't give a bird's eye for our hard-earned money. All they care about is to be useful until you book, then after booking they simply switch off their common-sense. Stay away from MMT.