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B H.

  • 1 Review
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology

Member since May 2020

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1 Review by B

5/12/20
As I am reading the reviews I have had the same experience with this company and they are horrible. Ordered the drain pan, but saw a better sale offer for the same product. Saw on their website that you will not be charged the 30% if you cancel within 6 hours and if your order replacement product, the initial order will be canceled automatically with full refund. I did just that. Upon receiving the first order confirmation, I wrote replied back, cancel this order, making a replacement order. I was given a support reference number and the email stated that someone would be in touch within 48 hours. 72 hours later I received 2 shipping notifications for both products and no one ever contacted. I reached out to their "customer service" who told me that they never received my email about cancelling - even though I was given a reference # and never mind their so called "automatically canceling" the order, that didn't happen either. Supposedly both products are being shipped but when I enter tracking number that was provided, there is no shipping information to be found. Their shipping email states that after 45 days if the product is not received, you get a 100% refund. So far it has been 29 days, but I'm not holding my breath for that refund considering everything else they state is false.

B Has Earned 3 Votes

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