I bought some stereo equipment from OJ Commerce, through Amazon, thinking that would protect me. How wrong I was!
Before I bought the product I asked OJ Commerce a couple of questions (through Amazon) about specs, etc. They didn't respond but I found the information elsewhere, so went ahead and ordered.
The product arrived - the box looked like it had been thrown off the truck a couple of times! I saw no point in wasting time setting up electronic equipment that had been treated like that, since at some point something was not going to work right. (It's rattling inside.) I requested a refund.
1. OJ Commerce refused to give a refund; they said they would only give an exchange. IF I provided photos of damage.
2. I sent photos of the damaged box, but OJ commerce demanded photos of visible damage! How can I photograph internal damage to an electronic item?
OJ Commerce said I would have to pay a 30% "restocking" fee to get a refund. I asked for clarification of other fees and charges. Since I have notified them that the product appears to be damaged, I also asked that I get my full refund (less their 30%) if damage was found or claimed by them. (I don't want to be blamed for preexisting damage.) At this point OJ Commerce simply stopped responding.
Bottom line: con artists. STAY AWAY.