B G.

The customer service is terrible. They made a mistake in the billing (entered my address wrong), cancelled the order and refused to help at any point, continually saying it was the bank's fault, my fault... everyone but theirs. Even after I sent them screen shots of my credit card statement, they insisted the sale had never gone through. Even if it were not their fault, I would expect they would help resolve the issue. Instead I had to call them multiple times (waiting for an interminable amount of time each call because they take forever) and was just told that it is my problem and I'd have to cancel the charges and go through and redo my order if I wanted it. They definitely need some training in customer service, as a little bit of kindness and at least an attempt to help can go a long way.