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B F.

Contributor Level

Total Points
81

1 Review by B

UPS
  • UPS

12/7/18

UPS has had a habit of delivering packages not belonging to us to our address. First of all, it's not exactly intuitive when trying to contact them on the phone of how this is supposed to be addressed. You have to enter the tracking number and after a series of prompts you are eventually connected to a customer service representative. The representatives are helpful and you do get a phone call from the local depot, however, trying to get them to retrieve the misdelivered package proves to be challenging. In the latest round, it took 3 days and they delivered packages properly addressed to us. Their excuse is that it's the holidays and they hire lots of temporary employees. Sounds like the temporary employees are not receiving proper training.

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