We were comparing Trustpilot to other similar platforms. During the assessment period, they were supportive. Eventually, we decided to go with another platform. At which point we started noticing negative reviews are being posted on the trial Trustpilot account they made for us. I am not saying all of our customers are happy it is natural to get negative reviews here and there because unhappy customers are usually more vocal. But the negative reviews about us on Trustpilot are unusual. Once we told them to deactivate the test account they responded by saying that it is a live page now. It has been a very bad experience and if this is a tactic for them to make us work for them it won't work.

So disappointed.