They don't have a customer service number so you have to keep emailing them and messaging them on what's app. Someone was responding on what's app at first because I was trying to do a return I ordered 12 outfits all were extremely huge definitely not true to size the lady said she would get back with me the next day because when I messaged her it was night time in China this was days ago I keep messaging her I see she is opening the message but I can't get a respond from nobody now. Idk what to do but they are very unprofessional! And so hard to contact. I'm guessing they don't do refunds so you'll be SOL on that. Also I run a business so I order from here all the time but I thinking to find a new vender I highly do not recommend this company at all