I ordered two items last month. One item arrived. It is cheaply made and if I had paid more for it, I would have returned it. It would not come close to being worth its"retail" price.
I put a complaint in about the other item. I received an email weeks before with a tracking number. That number was invalid. When I filed a complaint with Paypal, I received an item a few days later but it wasn't what I ordered. I emailed plumdistrict but haven't gotten response.
I escalated this to a claim with Paypal and finally got a response from plumdistrict. She wanted me to pay for shipping the item back and she would send me a store credit for the shipping costs, and maybe a refund for the wrong item they sent! Outragous. I wrote back saying she needs to arrange for shipping and that I expect a full refund back to my CC. DO NOT buy from this site -- there are so many other honorable discount vendors you can use.