I place an order with this company on April 25th. The second worse Chinese company posing as an American company I've yet had the misfortune to deal with. They broke my order into three separate purchases, all indicated they were shipped on the 25th or 26th of April from China. On two occasions I participated in their "chat's". The first rep admitted the orders were coming from China. This chat was on May 8th. She asked me to be patient and the orders would be coming soon. The second chat was on May 29th. That rep told me the products are promised delivery within 7 to 25 business days. He also told me to check at my postal office for the two packages that had not arrived yet. Why? These products are supposed to be coming by FedEx! BTW, the 29th was exactly 25 business days after the order was placed. They keep sending me more ads to purchase things, NOT GOING TO HAPPEN! I'll write back if I ever receive the items I ordered!
Hi, Beverly R. We do understand your situation. We always try to deliver the orders in the given timeframe based on the shipping method you select when you place the order. Please be informed that orders will be delivered as per the delivery estimates provided which depend on multiple criteria. If the order could not be delivered in time, please contact us for further checking from the messenger or the livechat link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 This link also works. https://www.newchic.com/Contact-Us-hc10.html Thanks!
Hello Beverly R. We are very sorry that you have not received the package, and we will better solve the delay caused by the logistics situation. Please contact us by email, we will provide you with better solutions and more package information: vipservice@newchic.com