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My office has used 123 Ink Cartridges for many years. Usually no problem until lately. I ordered ten cartridges in the past month and so far have found three empty. I have not checked the others. I have had this problem for some time, but simply threw them away and went on to the next one. When I found three in a row, I took the time to contact this company. I got nothing but a run around. They sounded like this is the first time they have heard of this. They asked me if I cleaned the machine. I buy a new machine every six months so I do not have mechanical problems. I have purchased a new machine again and will be ordering my ink cartridges from somewhere else. Be warned.
Tip for consumers:
Check the cartridges to make sure they are full. You can usually tell by the weight. This is not simply an error on their part. I am sure it is very profitable for them , especially when it is such a waste of time trying to return them.
* 123Ink.ca attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Beverly B.'s review of 123Ink.ca earned 8 Very Helpful votes
“So, Beverly, how did you PAY these people? Were you not able to obtain restitution from your Credit Card company? Or PayPal? I can't imagine getting screwed by a merchant and NOT "getting them back"!”
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