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I applied a 5% coupon, and suddenly the free shipping off was revoked, which ultimately made the transaction cost more, rather than saving me money. I only bought 1 item, a (physical, not e-) book. After applying the coupon (5% off), the cost was under the $35 threshold, so an additional $4.99 cost was added, for the shipping. But I couldn't figure out how to remove the coupon
* eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Overall, my experience buying a mattress through Wink was very positive, and I'm pleased with my choice. The only thing that was a bit of a surprise came about a week after the mattress was delivered, when I received an email from Wink: did I want Wink to pick up my old mattress, for free? YES! I'm not sure if this service is available (or free of charge) for all 50 states, but it is in California, and I'm going to take advantage of the offer.
I had a question about delivery so I responded to an email. Customer service responded quickly and thoroughly. Thanks!
I compared a number of different brands/options, using The Strategist's list of best Labor Day mattress sales as a starting point. Eventually deciding on a hybrid mattress, Wink's price was a bit high; while I would have preferred a larger discount over getting the sleep bundle for free, the final selling point was Wink's commitment to being environmentally responsible.
Beverly A.'s review of Wink Beds earned a Very Helpful vote
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Empty.
Cancelled order then didn't refund expedited shipping amount even though order was delayed.
