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Betty Y.

Contributor Level

Total Points
167

2 Reviews by Betty

  • Hertz.com

7/9/16

My sister & I drove our car rental after two days to Sanibel on July 30th. The car was a Toyota Camry 2015, which didn't turn over after we visited Bailey Mathews International Seashell Museum around 2:30 pm. The Toyota was equipped with backup camera & GPS. I called emergency road assistance & was told to stay in car & wait for tow car. The temperature was 94 degrees outside & inside car even hotter. We called Hertz rental too & that person stated service car on the way. We waited 45 minutes outside car in parking lot. The service guy charged the battery & asked us if we left lights on or anything running. "No" we said. He said that if we turned engine off that it might not start again so he said go to only gas station Chevron & get another Hertz rental. We asked for Doug who exchanged Toyota with a Chevrolet Impala, which was dirty inside & smelled like cigarette smoke. So my sistr & I attempted to drive back to Lehigh Acres Golf Resort, where we were staying. We got lost but eventually got there. I did get a reduction in rental charges but I think Hertz should bring another like rental to break down site. I did not get any papers on Chevrolet.

Tip for consumers:
Hertz rental certainly did show concern for customers & safety. Plus did not follow up with a call to check if we got to our destination, Lehigh Acres Golf Resort.

Service
Value
Returns
Quality
  • Idol Lash

1/5/16

I was charged for automatic shipment on my credit card for $85.94. The representative stated I must send back for refund of only $69.00 sinceI must pay for shipping from company to me and back plus a restocking $10.00 fee. My mistake was believing I was getting a free sampl.

Tip for consumers:
Do not ask for free sample from this company.

Betty Has Earned 7 Votes

Betty Y.'s review of Idol Lash earned 7 Very Helpful votes

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