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Betty M.

  • 1 Review
  • 17 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology

Member since July 2020

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1 Review by Betty

I switched over to T-Mobile from ATT due to continuing increases of ATT service on May 6,2020. At that time I was told by the "Port-in Dept" that I would be able to keep my original number for my two phone lines and the watch paired to one of the phones. I was also told T-mobile would handle everything and cancel the existing service with ATT when the phones were transferred and the watch paired. What happened was initially my numbers were changed. Finally that was resolved. Now I find out my watch service was never stopped as I was told, even though T-mobile charged me for the watch service. So ATT has continued to charge me for a service that I was told by T-mobile was stopped. Now T mobile only response is I'm sorry, I don't know why the watch was never correctly "ported" But we cant do anything about the bill cause by their incompetence.

Betty Has Earned 17 Votes

Betty M.'s review of T-Mobile earned 17 Very Helpful votes

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