Betty H.

UPDATE: A customer support specialist reached out to me about returning the bag after SiteJabber review and I was able to get site credit for the purchase. Not quite the same as having my money back, but better than being stuck with a factory bag I didn't mean to purchase.

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Gilt sold me a factory labeled Celine bag when the pictures clearly showed the same bag without the factory label in the exact same place on the bag. They showed a picture of the item being sold that was different from what I received. When I asked for a return they refused to give me one. This is definitely misrepresentation of what is being sold and shady. If the page labeled that the bag was factory it makes more sense, but I looked over the page and sent them a screenshot, nowhere on the page did it mention it, and the pictures showed bags without the factory label.