I bought a pair of what looked like soft comfortable boots that were in a Facebook ad that I saw in a game. The product was like a cheap reproduction of the photo they used in the ad. Color was wrong (I ordered solid blue), there was no arch support as advertised, no cushion in the bottom inof the boot and I wrote them immediately through PP upon receipt to return. They said send a picture, we'll see. I did and heard nothing for over 2 weeks. I wrote again through PP and they said if size is wrong give to another family member. Don't buy from them EVER.