betty B.

I too got ripped off by these fake Ugg-selling A-holes... but in my case, PayPal saved the day. I spoke to someone personally at PayPal (customer service number in the U. S is *******506)... I'd recommend speaking to someone personally before opening a dispute online, as an online dispute can be tricky. Here's why... PayPal will only get you your money back if your items were never received. So, for example, if you placed an order with Uggsaler.com, and you were actually sent something in the mail (even if they were janky fake uggs), then PayPal can't help you out. It's when you receive nothing from the "merchant" that PayPal will step in and get you your money back. But here's the catch: when opening a dispute online, you have to first specify why you need to open your dispute. The site gives you choices to "check" (for example, "I never received my items"or "My items are not as described by the merchant")... and if you happen to check a reason that PayPal doesn't deal with, you're automatically disabled from continuing your dispute claim. This is what happened to me, and it was a HUGE pain. SO... That's why it's better to call customer service and talk to a human. When I called, I told them everything that happened, and they explained their dispute policy to me again (exactly what I just explained above... that PayPal won't refund you if you received something "fake" or something that was "not as described" when you bought it). The customer service rep told me that one thing I could do was to refuse the package if it arrived. By refusing the package (whether that means not signing for it, or sending it back with your postman), the package is technically not in your possession. Then, after a certain amount of time passes, and with no package in your possession (technically because you refused it), PayPal can get you a refund. So, based on PayPal's advice, I decided I'd go for it. But lo and behold, I had a refund from PayPal within 24 hours. My guess is that so many people were complaining to PayPal about these fake effers in China (it was around Christmas, and I'm sure a lot of people were buying from them, that PayPal stepped in and gave refunds. I don't know if the situation would be the same with credit card companies or banks. But I can say I did get a full refund through PayPal! :)