bette R.

I've ordered 3 pairs of shoes from Orthofeet. One pair for me about a year ago, another pair to my brother as a birthday gift and a 3rd pair for me in a new style. I kept the first pair, the gift pair and the most recent pair I ordered had to be returned due to fit. They make it really easy to return their products-- there is already a pre-paid label in your shipment, so you just tape the box back up (there is a paper they include to put down the reason for the return that you stick back in the box also). You can drop the box off with no hassle at a Staples or FedEx shipping location-- any of the chain stores that have mailing services.

Their shoes are high quality and they really do help if you have a foot issue. When I ordered my first pair, I was hobbling around after a (not cheap!) pair of Sketchers pretty much ruined my feet and I had plantar fasciitis pretty bad in one foot. The shoes made it possible to walk again and eventually with the support my foot healed and is back to as normal as it gets at my age- lol!

So if you are on the fence about ordering shoes by mail, you really have nothing to lose by trying them out. They give you 60 days to try them and they are a well made shoe. There are extra inserts they sent to really adjust the fit to your specifications.

They started out okay, got two checks but it took a little over a year. They've slid completely downhill and off the cliff in the last few months and now they are just an outright scam operation. Why do I say this? Because you have to fight for every single credit to your account and they demand screen shots, etc. when they know nobody is starting a survey taking screen shots all the way through. They are also a sophisticated marketing company that exists to feed their clients the data you are providing. So, they get paid by their clients--top dollar!-- and promise you peanuts for your trouble, then don't even make good on paying you the peanut.

I finally had enough and I've filed a complaint with the California State Attorney General's office. This was after I completed an offer, got bombarded with endless spam because of that offer, then Inbox Dollars won't credit me and claims they can't find it in their system. That is completely bogus. Once again, they are a sophisticated marketing company selling themselves on providing accurate data to their clients. They can track that info in their system and since they provide the links you click on to fulfill those offers, they know exactly when you did it, if you completed it and if you got the credit.

The surveys are the worst rip off scam going. I used to work for a similar type of company, so I know once they get to the demographic questions, they have the data to get paid by their client. But this outfit has you do the ENTIRE survey, including and beyond the demographic questions, you finish it, then get a message saying you didn't qualify. Um, yes you did. Not only did you qualify, you completed the survey so Inbox Dollars can get compensated by their client, but now they are too cheap to make good on that lousy. 25 cents or whatever they told you you'd get for doing the survey. So 25 cents is probably not worth your time trying to pursue, they bank on that, too. So times that one quarter you were cheated out of, times 150,000 other people taking that survey, times what Inbox Dollars is getting paid to give that data from 150,000 to their client, you see the pennies add up to big bucks. They know they already are getting paid and now they nickel and dime you, the participant, cheating you out of what they advertised as compensation. The last offer was the last straw for me. This company needs to be thoroughly investigated because they are not paying what they are saying they will.

The parent company of Pogo, EA, has informed me that my Pogo account is "banned or suspended". This was apparently due to the fact I was a yearly member and come the renewal date, they could not process the credit card on file because that card had been cancelled by Chase Bank due to the Target Identity Theft situation of a few months ago. The Pogo site would not let me update the credit card info, there was some glitch on the pages that made that impossible. I contacted customer service about how to update my credit card info to renew my account, and I was sent a cut and paste non-answer to my question indicating that my account had been "banned or suspended". Well, since I could still log in and play games and since POGO was sending me daily emails about how they were trying to charge my credit card (an email from them that you could not reply to), I thought this was a mistake. Several more emails to "customer service" and I get the same cut and paste response. I was able to submit info via a PayPal account and Pogo charged me $39.99 for a renewed yearly subscription, but I am now informed once again that my account is "banned or suspended". I have now filed a complaint with the California Attorney General's Office. Pogo does not get to charge me a renewal fee and then turn around and tell me that my account is suspended. You don't get to collect a yearly subscription fee for a service you have no intention of providing. Their customer service is apparently outsourced to India for emails. I did find their corporate address in Redwood City in order to file the complaint with the Attorney General. I feel Pogo and EA are operating in bad faith and their various components do not know how to interact with each other, as one phone rep told me "no problem" straightening out my account and then I get another email stating my account has been "thoroughly reviewed" twice and the suspension will stand. No reason for a suspension and no answer to my request for a refund for the fee they took out last week.