Betsy S.

I purchased some panties from Soma.com and it took forever to receive them. Got them and didn't like the quality. Sent back. It took forever for them to receive them. I finally got my refund and Soma ripped me off! The total amount that was purchased was $51.24. They refunded me $35.57. I talked with a customer service rep and told her I understood shipping label was $7.00 but where was the rest of it. She stated it was shipping and not refundable. I told her Soma was a scam and I will never buy anything ever again from them. She said they weren't a scam and legit people love them. I don't think so treating customers this way. Will tell everyone I know not to use this company!

I have been ordering from Nutsonline since 2008. I placed an order on 11/23/2011 and was sent an email by Nutsonline that the package was shipped on 11/25 and would be received on 11/29/2011. I did not receive. I sent an email to customer service and received an email stating that they would place a package trace with FedEx and try to see what happened to package. They also said if I had not received package by 12/2/2011 to let them know and they would resend. I sent an email back and stated that wasn't okay with me. That it wasn't my fault that the package was lost and they should have sent package out again. I told them I wanted my money back and to forget it. They have not answered back. I would steer clear of this company. They DO NOT HAVE A 100% satisfaction guarantee as stated on the website. Find someone else to order from.