At the Solana Beach, CA store. At a counter with at least 8 registers, only two were manned. I have been to this store twice in two days with the same issue. Granted once you have something in your cart, you end up waiting, but it is annoying. I have been ready to buy an item in the past, but ended up walking out after seeing the line and just a couple cashiers. I like their product selection and turn-over and returns are easy so it's too bad I am hesitant to go in there unless I have a lot of time....and patience.