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After pausing my account for 2 months, I continued to be charge $150 per month. When I contacted customer service for a refund on these charges, they claimed that they did not have record of my account being paused. When I provide emails from Rent the Runway confirming the paused account for the months in questions, they refused to refund the money because it had been longer than 24 hours. What a scam! Do not become a member!
Beth T.'s review of Rent The Runway earned 5 Very Helpful votes
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