Beth O.’s Reviews of Customcasemart.com & more

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Member since November 2019

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11/6/19

Ordered the case and then told it would take 2-4 weeks because it was being "custom made". Ordered another one from Amazon and got it in a day as I needed to a case to protect my phone, figuring I could get a cheap one from Amazon and then get the nice one when it came it. Turns out they are the EXACT same cases but the one from Amazon was 1/4 the cost. So, I guess mine is far from a "custom made" case. Trying to return mine but instructions on how/where to return it and when I emailed them twice, no response. Tried messaging them on FaceBook and got the response that I need to email them. What a racket! Not a fan of Amazon but also not a fan of false advertising and the case is not well made.

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Emma H. – Case-Custom Rep 11/6/19

Hi Beth, we've checked our records and can't find any emails from you. Please check if you ordered your product from CASE-CUSTOM. If yes, please contact us at service@case-custom.com with your order number. Our customer service team will be happy to further look into it and get back to you as soon as possible. If you don't receive any reply in 24 hours, please do check your spam folder which the emails may go to.

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