Beth M.

My printer setting somehow switched to Japanese paper settings and although I followed the directions in the manual and also on the HP site for trouble shooting it is still not working. I spoke to HP customer service and after being on hold for 45 minutes I was told that since the printer is over a year old and no longer under warranty they cannot help me. I was not asking them to give me a new printer I just needed help in resetting the language and they would not help. I was told to just go buy a new printer. You can be sure that if and when I do replace my printer, computer or laptop it will not be with an HP product.