They answered every question I had, kept me informed the whole time my puppy, Jake, was in flight, sent me a before picture, and gave me a wonderful crate, food, collar, a big folder with all his information and papers. That was a year ago I still keep in contact with them and send them pictures of him. He is a beautiful silver male lab I'm in love with, perfect, smart, great with kids, and other pets, he is perfect! Infinity pups are great. I highly recommend!