Beth H.

Easy to navigate - easy to find fun items and great prices

I placed several orders (in the $1,000s++) in October and all of the time lines for my pieces were on target for us to receive them when we got into our new house and welcomed our family for the holidays. Four weeks after I placed my order i got my first call from PB Logistics that the chairs I ordered are discontinued and they did not offer any replacement options. Then 5 weeks after I placed my order I got an email that they had issues with my kitchen table and now they are expecting it to get to me by mid February and again they did not offer any replacement options. Then yesterday I got a call that my two couches and bed frame were shipped out last week and my credit card was of course charged - YET - when the truck arrived to NC they only had slipcovers - NO couches - and the bed frame did not have any sideboards or mattress slats! They went on to say that my couches would not be available now until mid March! What? Now my family is coming for Christmas and I am borrowing furniture from friends - getting fold out chairs... unacceptable and they offer NO solutions - they charged my card and when I try to get a hold of a supervisor to help I am typically on hold for 30-35 minutes each time... how does this company stay in business?