I placed an online order the end of August. It shipped on September 3. I called Federal Express about my order and was told it was lost. I called Hobby Lobby and received a full refund! It was agreed that if I received the order I would let them know. I just received this order today October 13 with 2 pieces missing. I called Hobby Lobby to settle my account, I mentioned the missing items and my total due included only what I received! How can I not be absolutely thrilled at customer service like this! Thank You Hobby Lobby!