I only gave this star a "1" because I couldn't give it a "0." I received a dress that didn't fit correctly and was only provided with the option of a 50% refund EVEN THOUGH I didn't order a custom size. I ordered a size off their website and was unable to get all of my money back- even after I said I was willing to do an even exchange for the dress (simply in another size). Instead of calling me on the phone like I asked, they continued to communicate with me via email and offer no help with the cost of my dress- I ended up paying the cost for 1.5 dresses instead of one because of this ridiculous policy.