Beth B.

This is the WORST! It began when I ordered 7 items. I sat back and waited for the e-mail they promised. Never arrived. I started a series of calls to people, then supervisors, then the local store. Finally went in and picked up 4 items. Then I got a song-and-dance about how two items were in fulfillment house. No explanation for the lack of an e-mail. And then they told me the other item was on their floor, but they sold out. And that they'd have everything together in two days. So, I called first. Sure enough, they had 2 of the 3 items. They never got the last one. Then they said they might have re-ordered it for the store. So, they put me on hold and looked. They found that item and put it with my other two items. Then they told me they would give me back what I paid for that item (8.97) and the new charge was 22.10. I said I didn't think it was that much. Then the charge went down to 11.10. When I walked in with paperwork (always keep your paperwork) and showed them the 8.97, they agreed to charge me that price. Then they turned around two days later and overcharged me and didn't give me the refund they promised. So now, they have overcharged me twice. Not to mention all my wasted time on phone calls, gas, going in twice, no e-mail and the general aggravation of the entire experience. I generally like Target when I'm at their store. But no more ship-to-store til they clean up their act. Excuses don't cut it. Almost every other store has managed to create a supply chain that's smoother than this. Why not Target?

I've spent 3 1/2 hours trying to get help from Best Buy with products they advised me about and told me how to hook up while I was still in the store. When I bought their brand and hookedit up, they wouldn't talk to me without an appointment with the Geek Squad at over $100, It's a simple case of hooking up some cables. But they sent me on a telephone menu runaround for the whole afternoon and one person would say they would transfer me to someone who would help and then they would transfer me to an automated menu that I couldn't get out of, another would say they would send me to someone to help and I would have to repeat "in home agent" 8 times til someone picked up - and sent me to still another person who said they don't help over the phone. This is the last time I buy from Best Buy. They really should change their name to Worst Rip-Off. Catch 22!