I have been in so many issues with them almost for 9 weeks to get my refund! I used them to rent an apartment in FL. They put in in Sonder property! Very basic apartment has nothing of the basic options that anyone need. Second day they forced us to move to another apartment with a broken AC So I had to cancel the reservation. 9 weeks and I haven't received my refund and I stock between Homeaway and Sonder as no one want say we have your money a s we will refund you! So I had to dispute it and I will file a complain on the business bearu.
Don't use Home away or Sonder. They are scam!