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Bertrand G.

  • 1 Review
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Experience: Food & Drink

Member since January 2021

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1 Review by Bertrand

1/15/21
Verified purchase

I bought 5lb of Decaf green beans (10lb total) on two different occasions. 5lb of Colombian and 5lb of Sumatra decaf green beans. Both times, the bag had 15 to 20% of shrapnel unusable beans. Worse many of the shrapnel beans go through the drum of my roaster threatening to break the rotating mechanism by blocking the rotation. Despite my best effort to triage the beans between real beans and shrapnel, the problem still occurs. Clearly they do not triage their decaf beans, just bag it up and send poor quality product to the customer, congrats!
Such a shame really. Haven't heard from their customer support yet, if ever. Will update review if I do based on their actions if any. I do not recommend buying any decaf green bean from them. At your own risks.

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