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Bernice H.

Contributor Level

Total Points
82

1 Review by Bernice

  • Berrylook

11/24/19

I ordered a dress. A month later a package came containing two mens waistcoats. With only a small piece of paper with another customers name on. I contacted berry. They said my parcel had been delivered. Nothing else. I went to Paypal. Paypal told me berry had offered a four pound refund. I refused it. I wanted a full refund as it wasn't what i ordered. Paypal said i had to return dress to an address in China at my own expense. D although package had a UK address. I sent package via recorded delivery to UK address. Never received confirmation of receipt of it or any communication from berry and Paypal denied my claim saying i didn't send valid tracking. I sent then email with details of recorded delivery. I tried again... denied again. 22 pounds out of pocket. When trying to speak customer service on chat box on berry... response was that this person doesn't exist. Im still shocked that paypal did not uphold my claim.

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Berrylook B. – Berrylook Rep

Dear Customer

Thank you for your order and post here

Would you please offer us your order number and the problem with your order to review@berrylook.com so that we can confirm with relevant department and solve your problem as soon as possible.

Thank you for your kind support and cooperation.

Bernice Has Earned 2 Votes

Bernice H.'s review of Berrylook earned 2 Very Helpful votes

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