Bernardo B.

A very big scam!
Opodo tried for 2 hours to cheat me out of the full refund that I was entitled to and in the end charged me 50 pounds for it.
I wanted to cancel a reservation that was made online the previous night. Both airlines that I was using do this with no issues in less than 5 minutes. The airlines policy is that you can have dull free refund if the claim is made within 24h of booking.
Opodo insisted they couldn't do it and that the airlines would not refund them. I had to call the airlines myself and they confirmed they would do the refund to Opodo.
Opodo then said they had a "same-day" policy not a 24-hour policy so they still wouldn't do it. Unbelievable because their service line is only open until 6pm so all reservations made between 6pm and 11:50pm cannot be cancelled on the same day.
Interestingly, I then noticed that my reservation confirmation was time stamped with mid-night so I was in fact in the same day. They had no reason not to have done the refund when I called the 1st time!
I put this to them and yhey answered that in their system it showed 11:59pm
So they were still not going to cancel it.
After a lot of discussions they finally said they would refund me but would collect a 50GBP for the service... What service I wonder?