If you live in Canada expect to pay duty when they ship via DHL. Added 25% to the cost. That's bull. Get should figure out how to do business in Canada and use proper trade agreements, or at minimum include these fees in the price and take care of the duties in advance. Total crap.
Hi Bernard! Thank you for sharing your review! We’re truly sorry to hear that your purchase ended up costing more than expected. We do have a disclaimer at checkout that must be selected to give our international customers a heads up that customs fees may apply, as we never want these fees to come as a surprise!
Duties and taxes are imposed by your country's government because you are importing items. They are not related to Lulus.com, so we cannot predict their cost or control how you are charged. We understand how disappointing this can be so we also have this information stated on our site under: https://www.lulus.com/customerservice/shippinginternational
If you have any concerns about the amount you paid for customs fees we suggest contacting your respective Customs Department directly.
If there is anything we can help with from here, please do let our Customer Care team know and we would be happy to do what we can!
Best, xo