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1 Review by Bernardine

ebookers

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6/13/16

Bad experience including Customer Service when trying to resolve!!
Although this was a couple of years ago it was such a bad experience that it is still in the front of my mind. I am only now writing something as I have been going through old emails and I found my emails in relation to this experience. I never complain or write bad reviews but we were really let down and the wonderful holiday was forgotten when we arrived at the airport on our last day.
Now, firstly, my partner and I both double checked everything after booking online before we proceeded with the payment.
I had found an awesome deal for us to go to Istanbul to celebrate Valentine's for which we were super excited as we didn't have much money to celebrate and buy each other presents so this was our present. Anyway, after an awesome holiday we got to the airport and the lady at check-in was taking her time checking the computer. We asked her if there was something wrong and she said that she couldn't find us on the flight. She then said that all she could find was a flight back to Ireland for us on the same date but for the next month. I said this was impossible as we had both checked everything before confirming and paying. She wouldn't let us board and said we could buy tickets for the next flight which would be in about an hour. We then checked our bank accounts which were blocked by the bank due to us using it abroad and forgetting to let the bank know. We missed the next flight and there was only one left which was going to cost 800 between the two of us which we had to take as we had work the following day plus we had no more funds to stay. So after a stressful 3 hours of trying to get the cards unblocked, lending money and getting money transferred we finally boarded the flight. Instead of being on a high after our awesome holiday we were so disappointed, angry and let down. When we got home the first thing I did was check our booking again and it was down as the date that the lady had said but it would have been impossible for us to book it incorrectly - firstly cause we had both ensured everything was correct before paying and secondly because the date we booked back was in the same calendar month but the following week so we did not need to open a new calendar month but just had to move the cursor to the following week on the same calendar. If it was a different month I could understand how it might have gone wrong. My partner is a bit of a perfectionist as well so enough said. I then got hold of Turkish airlines who referred us to Ebookers as we booked it through them but they were not any help at all saying that we were supposed to ensure everything was ok before paying and it could not ever be an issue on their side which I do not agree with. Things could go wrong with technology as well..maybe with the details passed on from e-bookers to the airlines but basically they didn't give two **** and that was that. So they were no help to us at and I have not booked anything through their website again. I would rather go directly to the airlines or Skyscanner who I find brilliant!

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