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bj s.

2
Level 2 Contributor
Michigan, United States

Contributor Level

Total Points
785

4 Reviews by bj

  • FoamByMail

2/22/23

I purchased a memory foam topper. I was assured over the phone it was the firmest memory foam they had and very supportive. When I unrolled it I found it had smudges of dried dirt in small patches here and there, and a stain on it. I brushed off the dried dirt to try it out and it was way too soft, "sinking into a hole" and "bottoming out when I sat on it" too soft. I am not heavy only around 136 lbs.
I went to return it, and they said I have to pay return shipping.
I did not find out until attempting to return it that the shipping for the return at the USPS station was $51.15!
The cost of the topper plus shipping and tax was $54.99 + $12.99 S&H + $4.08 tax for a total of $72.06.
By the time I am done paying return shipping, my refund is cancelled out, as they will not refund you the original shipping. They first only gave me a refund of $47.99!
So, I wrote them a letter explaining the topper had dirt and stains on it, and that it did not live up to their claims, basically it was not as described; and sent them a copy of my receipt for the return shipping, and asked if they would cover my return shipping for these reasons, as the FTC recommends it!
And they sent me back an email with an additional $6.98 credit to my account.
Well that is nice, 47.99 + 6.98 = 54.97 which means I was refunded the cost of the topper.
Later on, they sent me an email stating that "I had agreed to pay for the return shipping" after they told me I had to pay for return shipping in the first place! Since when did I agree?
But they did finally agree to refund me the entire original amount I paid which is $ 72.06: the full original cost of the order: ($54.99 + $12.99 S&H + $4.08 tax for a total of $72.06). That was a big relief and I was very grateful!

But I still have to pay to return the topper that had dried dirt and stains on it, and was not as described. $51.15

According to FTC online, and other consumer advocacy groups, online retail mail order companies should NOT charge customers return shipping on items that arrived dirty or stained or are not as described, etc.
Note: It is not bad customer service, as they tried to work it out, and did give me a full refund of the original cost. That part was really helpful. But b/c of the exorbitant cost of return shipping, which I had to pay, I am not all that happy with their return policy.
Consumers be warned: The 3 lb. ViscoSAVER white memory foam is not firm, and DOES NOT DISTRIBUTE YOUR WEIGHT EVENLY as described. If you lay on the topper you immediately sink into a hole or crater. To turn over, you will find a huge bump has been created, b/c the crater you are in has pushed the foam up around you! To turn over, you have to turn over onto the foam bump created by the crater you are in, and wait until the bump gets pushed down by your weight, and you sink into another hole, and another foam bump forms that you have to roll over onto every time you move. So be wary of visco saver foam toppers unless you like them very soft.

Tip for consumers:
The company will work with you to try and resolve any issues, and did offer a full refund of the cost of the topper plus the original cost of having it shipped to me. That is very good customer service. But it is not the best return policy, as you have to pay to have it returned if it is not as described or something is wrong with it.

Products used:
memory foam topper

Service
Shipping
  • Shoebacca

5/10/22
Verified purchase

I have purchased a few items from Shoebacca and found they are a reputable online seller who does a good job. Items are shipped within a reasonable amount of time, considering all the difficulties these days, and arrive well packaged, in new condition, as described, and returns are easy. They also offer better sale prices. No problems.

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Gina G. – Shoebacca Rep

Great to hear from another happy customer! Happy Shopping

  • Geek Squad

2/7/21

GEEK SQUAD HAD terrible service the year 2020 -21! I could not get through to receive repairs. The calls are dropped, I was put on hold with no response, the online Geek Squad Service never works: the system fails to pick up, or drops, or cuts off the call for online remote computer repairs. Several times I was told I had to wait for 7 to 8 hours for the remote repair services through Geek squad online, b/c they were 'backed up'.
NOTE: I finally received a call from Best Buy, and the Rep offered a gift card in the amount of my Geek Squad subscription, b/c I never received any Geek Squad services for that year.
The next year (21-22) Geek Squad services improved. I had to buy a new computer and Geek Squad support gave me their own phone number to call if anything went wrong. They did a good job setting up my new computer. I could call them directly if there were any problems. Geek Squad said they were not happy that Best Buy did not let any calls get through to Geek Squad, but they could not do anything about it, except give a new customer their phone # to call a Geek Squad agent directly if anything went wrong with a new computer set up. Also It was not as hard to set up an online Geek Squad remote appointment online as it had been. A big improvement.

Tip for consumers:
Geek Squad service has improved

  • Wild West Boot Store

4/14/19

I got these boots from wildwestbootstores/google express. They would have been cute if I did not get an old, dry rotted pair. When I got them, they had some wrinkling on the foot of the left boot, and some on the right foot, but I thought I would "overlook" it. Bad Mistake. There was white dust and sand under the buckles and straps, enough to make me sneeze. I cleaned them w/ warm soap & water and leather cleaner to get the sand & white powder off. 2 days after receiving them, the foot region of the boots began to wrinkle, crumple in, loose their shape, the foot just "caved in."
An article about dry rot says: "If you can easily identify cracks, tears or breaks in the leather, it may be dry rotting. Leather begins to shrink as it dry rots, pulling the fibers of the leather apart. After these fibers are broken, they cannot be repaired. Feel the leather's surface. If it feels hard or brittle to the touch, it may have begun dry rotting. Observe any powdery substance that may have been deposited onto your fingers. If you can see any powder after touching the leather, the item is likely very dry rotted." (Note the white powder, that is what was all over the boots under the buckles and straps.) The article states: "Dry rotting results when the oils of the leather evaporate, causing the fibers to dry out and pull apart from one another. The evaporation of oil causes the leather become weak and possibly crack or break as a result." This can happen if leather has not been treated (application of leather conditioner), stored too long, exposed to high/low temperatures during storage.
Watch out for signs of dry rot on these boots that Wildwestbootstores are selling! If they are cracked, wrinkling on the foot or have white powder/dust/sand on them, they might have been stored too long, and might have dry rot. They used as an excuse that these are a so called "distressed" style of boots! I have purchased the distressed style of boots before, and distressed boots should have a distressed finish, but the boots' structure should not cave in, crumple or be damaged at the foot or any other region of the boot. If you purchase boots from them, and the foot region continues to wrinkle, crease, crumple, cave in and loose their shape 1 to 2 days after purchase, return them. ON AN EXPENSIVE PAIR OF BOOTS PURCHASED BRAND NEW, THE FOOT SHOULD HOLD IT'S SHAPE AND NOT CRUMPLE AND CAVE IN. Here are the pics of the boots 2 days after I received them. Note the crumpling, caved in look and heavy creasing. Compare to the pictures of the boots shown online brand new. Save yourself a heartache, return them if they look like this! Watch out for Wildwestbootstores.com selling old/used boots as brand new. These do not look like brand new boots. These look like they came from the thrift store! See the photos!

bj Has Earned 5 Votes

Bj S.'s review of Geek Squad earned a Very Helpful vote

Bj S.'s review of Wild West Boot Store earned 3 Very Helpful votes

Bj S.'s review of Shoebacca earned a Very Helpful vote

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