Bernadette M.

Hi Bernadette,

Tophatter offers Buyer Protection which guarantees your item will be delivered to your location within our specified shipping times or a full refund will be processed. This protection also includes Tophatter's easy return policy. With our easy return policy, you can request to return an item for any reason within 30 days from delivery.

Please note when the buyer and seller are located in different countries, we are unable to provide free return shipping labels for these cross-border transactions. In some cases, buyers may receive a store credit to offset some of the cost of returning the item at their own expense.

Both policies explained in detail in our FAQ section:

Buyer Protection: http://tinyurl.com/jeura4f
Return Policy: http://tinyurl.com/h7xokwj

I'm terribly sorry that your item arrived damaged and understand not wanting to pay for return shipping. Although a refund cannot be issued without the return of the item, I have applied a $5 store credit to your account. This credit is a bit over 50% of the amount paid for the item and will automatically apply to your first purchase of $6 or more.

Again, I'm truly sorry you have been disappointed with your purchases. We strive to ensure each customer has a great experience, but understand not all transactions are perfect.

If you have additional questions or concerns please don't hesitate to reach out to our dedicated customer support staff here: http://tinyurl.com/j8eo7hu

Warm regards,
Felicia