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Bernadette M.

Contributor Level

Total Points
167

2 Reviews by Bernadette

  • Etsy

5/11/21

I like to support small local independent businesses just like those on Etsy. I have only dealt with Etsy UK, and only as a buyer. I am constantly amazed by the quality and workmanship of the items I receive. Always beautifully wrapped in eco-friendly wrappings and usually with a lovely note of appreciation for my custom even though I don't buy expensive items. I always feel I am dealing with real people, who have a genuine interest in providing the best possible quality, and service to their customers. I was so disappointed, then to read the reviews of sellers, on this site, and to learn how Etsy is treating them. I will continue to buy from Etsy UK for the reasons stated above. I sincerely hope that Etsy UK is providing a better service to these sellers; they deserve the best support possible.

Tip for consumers:
If you log in to Etsy UK - make sure you remain on it during the Search process; sometimes it switches to Etsy.com and you find you are actually being offered items from overseas - not a problem if you don't mind the extra postal charges and delivery time - but good to know in advance.

Products used:
clothes, jewelry, toys, games, hair accessories, handmade toiletries and cosmetics, bags, accessories

Service
Value
Shipping
Quality
  • Pubby

1/20/21

To be honest, if I had initially experienced the issues described by other reviewers of Pubby, I would not have remained with it, however my experience has generally been extremely positive. I began with one novel and now have three with Pubby. Between them I have had over one hundred reviews and have had no issues with any of them. Most have been extremely positive but with plenty of constructive criticism which I am happy to take on board. A few have been quite basic with little comment or information. I choose to ‘pay' extra Snaps to have the reviewer purchase my novels, so all appear as ‘verified purchases' on Amazon, which they are. I do admit I have experienced some of the issues mentioned by other reviewers of Pubby, when the system seems to get backed up. When that happens, reviews take longer to be passed, so it is not possible to choose another book to review for quite a few days or reviews of my books may take longer to appear and the response from customer services may not be very prompt. This may be because a lot of reviews have come in, a reviewer has had to cancel, or a review has not been accepted for some reason. I always give an honest review of the books I read and try to be positive and constructive. I have learned to be patient; any issues I have experienced have been sorted quite quickly. My books, and reviews, can be found on Amazon.com under the names, Joanna B McGarry and Alicia Mayberry-Fitch so you can see this is a genuine, unsolicited review of Pubby, by a genuine author and reviewer.

Service
Value
Quality

Bernadette Has Earned 7 Votes

Bernadette M.'s review of Pubby earned 7 Very Helpful votes

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