I ordered a scratch off map from them in early November. It arrived around Christmas time bent and ripped. I contacted them by email as there was no way to call, frankly an excuse not to deal properly with customers, and was told they would send another. It is now almost March and I haven't received my package. I wanted a refund, but they don't provide them. When I sent another email, someone named Tiffany, not sure if it is a real person, said they would resend it. When I asked for a tracking number, I got no response. I am now thinking that they are just stringing me along so that I don't lodge a complaint with PayPal, which is what I'm going to do next. Save your money!