Tried to cancel my account after getting more shipments than I planned on. Tried to cancel my account, had to send 4 emails back to the "wine concierge" just to get the response "At this time as mentioned, we're currently unable to arrange indefinite holds (only temporary), as our system does require a tentative reactivation date. Because of this, I went ahead and put your account on hold for the next 6 months. Your next order will now process on June 5th, 2019." They just wait until you forget about your account to charge you more.