Ben P.

Decent performance; poor customer service; VERY difficult to cancel!

I forgot about my subscription, and let it run 6 months more than needed. But when I tried to cancel, it got difficult:

1. It's nearly impossible to find information on the website about cancelling.
2. Once you do, the information you find (8/8/16) is WRONG.
3. When you call, customer service refuses to accept cancellation and started to explain some complex method of doing so.

At that point, I went into my hostile mode, started recording the conversation, threatened BBB and fraud reporting and DEMANDED immediate cancellation.

What's ironic is that, I would have reused the service in few months, if they'd made it easy to cancel!