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Benny C.

  • 2 Reviews
  • 11 Helpful Votes
  • 0 Thank Yous

Experience: Business, Clothing & Fashion, Sports

Member since February 2017

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2 Reviews by Benny

They have terrible after sales service. Got the very first unit they launched at Indegogo, in fact I was number 21 on the list. I was initially very supportive until I started questioning some issues. One of the founders started arguing with me. A founder arguing with a customer, I mean close to the point where there were loud voices over the phone. I just sold my bike and got something else.
The first order had a defect in it. I bought a headlight for a bicycle and the wire is exposed because the screw was lose. I contacted Tomtop via email and sent a picture of the unit. They would not do anything. So I'm stuck with something that works but has an expose wire installed in a bicycle that is exposed to the elements. Not really safe to use. I tried to screw it back but it keeps coming off.
shamy z. – TomTop Rep
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.

Benny Has Earned 11 Votes

Benny C.'s review of FLX earned 8 Very Helpful votes

Benny C.'s review of TomTop earned 2 Very Helpful votes

Benny C.'s review of TomTop earned a Well Said vote

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