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2 Reviews by Benny

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They have terrible after sales service. Got the very first unit they launched at Indegogo, in fact I was number 21 on the list. I was initially very supportive until I started questioning some issues. One of the founders started arguing with me. A founder arguing with a customer, I mean close to the point where there were loud voices over the phone. I just sold my bike and got something else.


The first order had a defect in it. I bought a headlight for a bicycle and the wire is exposed because the screw was lose. I contacted Tomtop via email and sent a picture of the unit. They would not do anything. So I'm stuck with something that works but has an expose wire installed in a bicycle that is exposed to the elements. Not really safe to use. I tried to screw it back but it keeps coming off.

Benny Has Earned 4 Votes

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Benny C.'s review of TomTop earned 2 Very Helpful votes
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