Thumbnail of user bennyb27

Benny B.

Contributor Level

Total Points
81

1 Review by Benny

  • Zazzle

12/20/16

I placed an order on 12/6/16 with an anticipated delivery of 12/8/16 to 12/9/16. I called on 12/9/16 and was told after waiting on hold for 45 minutes that they should ship out on the 12th or 13th. I tried calling again after that date came and went but got tired of waiting on hold. I tried requesting an update via email which simply said they don't know when my order might ship. I would just like to know if my shirts will arrive before Christmas. I paid a pretty ridiculous amount for 2 t-shirts with express shipping. This has been very disappointing.

Update 12/27/16:
I was contacted by Zazzle via email regarding my bad experience. They offered to refund the cost of my order and still ship my items when they were ready. They actually shipped on 12/23/16 via overnight but didn't arrive until 12/27/16 due to the holiday. The shirts turned out well and the recipient was happy so I am glad for that. I have not received a refund yet, but my order status does show as returned. It would have been nice if the shipping estimate was more accurate. I am overall happy with how things turn out as I was able to purchase an extra gift since this one was free.

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Benny,

I am so sorry to hear about the delay with your shirts. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. We will be reaching out to you directly via e-mail.

We look forward to assisting you further!

Thank you,
Christine

Benny Has Earned 1 Vote

Benny B.'s review of Zazzle earned a Very Helpful vote

Benny hasn’t received any thanks yous.

Benny doesn’t have any fans yet.

Benny isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user lauraw2390
Laura W. reviewed Zazzle
3/27/24

Ordered Wedding invites and they turned out perfect! Great price, easy to order, and delivered...

Thumbnail of user rebeccac2255
3/25/24

The invitations are super cute and arrived very fast!