My package went off the grid for 5 weeks while being shipped from Sweden to Canada. I asked them to help me locate it and just repeated all the information I could already see on the tracking info that wasn't being updated. I urged them to call their branch and find out what was happening and they told me to basically do it myself. Then when Canada post told me it delivered they told me that it had been shipped back to the sender in Sweden and that he already had it and would have to ship it back because of incorrect information... it was in my mailbox. Nobody knows a thing about what they're doing, I talked to a new customer service person every day and they didn't extend their arm to help me in any way. at least I paid nothing on duties.