This is my review that i wrote for octa logo, who also does business as logo scientist. The two companies are the same.
Hired octalogo/logo scientist to design a website for my business
Communication was poor, only through emails. You will never be able to call them to discuss your project. Every correspondence would take 2-4 days.
After months of back and forth, the results were always poor at best. Minimum effort given my instructions, and it would take days of emailing just to get a single issue resolved. Each time, i was only given a terrible excuse as to why instructions were not followed.
Escalations are handed off to other managers, with false promises, and high sales pressure tactics to deter you from cancelling your contract.
When i finally gave up, i asked for a full refund as was promised in writing - 100% satisfaction guaranteed. They would only give me 20%, bc according to them, i had already approved of the initial design.
Beware, they only show you a mock up of the home page. Once you 'approve' so that they can begin working on the interior pages, you're committed and won't get your money back even though initial design should include design of the entire site.
Save yourself the hassle, and pay a little bit more for real professionals. Or, just burn your money. Either way is still better than giving money to these crooks.