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We have a few negative reviews on True Local, most of them completely inaccurate as they state fees which we don't have, and how our service has failed them in timeframes that we don't work to, and our Terms of Service are somehow on there and 3 years out of date.
The latest review calling us a Scam is completely unverified and hurting our business.
We have been told if we pay we can have the reviews removed; to me this is the real scam!
Ben K.'s review of True Local earned 7 Very Helpful votes
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True Local will not allow me to update my business details even after providing them with...
This company is harmful to small businesses. My dealings with them from 6 years ago, still...
Hello Ben,
We greatly value all genuine experiences, both positive and negative and we can confirm that True Local will never ask business owners to pay to remove negative reviews from our website.
If you feel a review on your business listing does not meet our guidelines and the review is not genuine, you will need to report it directly via the website by clicking on the ‘Report’ tab under the review.
The review in question will then be reassessed by our moderation team.
For more information on our review guidelines, please click here: https://www.truelocal.com.au/cms/review-guidelines
Additionally, please find a link to True Local's help centre: https://support.truelocal.com.au/hc/en-us/sections/115003103008-Reviews
If you have any further questions or concerns, Ben, please email support@truelocal.com.au.