Benjii G.

I ordered from Fancy.com on the 20th of September, they took my money right away.

On the 25th of September i emailed Fancy.com to query the status of the order as it hadn't changed for 5 days. I received an email back from customer service the same day saying "everything is functioning normally... please be aware that they take up to two weeks to ship, as indicated on the product page". My fault for not checking the details.

I contacted Fancy.com again on the 15th of October again because the order status still hadn't changed. Two days later I got a response saying "there was a backorder for this item due to a manufacturing issue, but it is currently being resolved... you should receive a shipping confirmation e-mail containing a FedEx tracking number"

That was 9 days ago and the order status has still not changed and no email with a tracking number. Looks like they take your money without having the item in stock.

They did gave me a $10 voucher for the shipping delay, which is still not resolved. But I don't see how giving me $10 to buy something else that wont ever ship is going to make me feel better.

This is my first experience with Fancy.com and its not a very good one so far.