Anthony of IIFYM.com needs to take a few courses on customer service. After asking a question he came back as rude and disinterested. What happened was I sent an email asking for some direction a few links to answer some questions I have about nutrition and meal prep. He then sent me a reply will a sales letter to $99 service he provides that will help me figure out my macro and calorie goals. However, I had already told him in the first email that I know this information. So he saw an opportunity to sell hard to me but didn't address my questions.
So I fired a reply back to him letting him know it was bad customer service to do that and he is possibly losing potential customers because as it stands if he would have answered my question first and then gave me a sales pitch I may have purchased his service or a more advanced service at a higher price based on my needs. I said that I know about customer service because I have a diploma on my wall that says so.
He replied with the following "The website itself is a great resource. You asked for help. I help people, for a living. Then rudely used my words against me by saying "how do I know? Because I have a diploma on my wall that says so" P.S. "If you have some time, please check out my other site, myoatmeal for an amazing carb source! You actually customize your own oatmeal!"
Now, what he doesn't know is that I am already a customer of myoatmeal and I will no longer be needing his product or services, I can buy oatmeal anywhere.