I thought I'd struck gold when I found TopHatter! I quickly won over 50 auctions and was excitedly waiting by the mailbox. Slowly things started to trickle in but very quickly the problems surfaced. Item after item arrived completely different than what I'd bid on and paid for. Some things were just cheaper versions, which was to be expected, but many items were just complete scams! Like the MOTORIZED projector screen I ordered but only received a bag with a screen folded up in it... or the big 18"x12" grow light that should have been hundreds of watts but instead they sent a 12" strip light with only 12 LED's totalling 5 watts. The list goes on and on. 43 out of 77 items were returned for refunds because they were either fraudulently represented or just plain defective.
Now, TopHatter has been pretty good so far about issuing refunds... but many of the items I tried to return weren't provided with return shipping labels... they try to make you pay a ridiculous amount for return shipping... so you have to email, and sometimes argue with TopHatter; but in the end, 95% of the time, they do help. Its just so frustrating to have your money tied up... and all the time it takes. I think the sellers just bank on the people who throw their hands up and don't spend the time to get the returns. It's all such a terrible racket! The thing is, there are some great deals to be found! You just have to wade through all the junk to find them and hope for the best. I don't even get excited when the mail comes anymore. I've stopped spending "new money" now... I only order things with the money I'm getting from credits that can't go back to my credit card.
Thank you so much for your 5 star review! We truly appreciate your business and look forward to serving you again and again!