Shipping company failed to deliver and Everbuying refused for over a week to refund me fully and after practically screaming at them til my face was red, they offered to refund me but still refuse to contact the shipping company about refunding the shipping costs so it looks like I'm simply out $16 for nothing. Incompetent and uncaring Customer Service staff. After reading other reviews this seems to be normal.
Dear Benjamin,
Thank you for your review.
Please note that we have many different shipping methods to choose from, including free flat rate shipping on many items. Each shipping method time varies and we always encourage customers to pick the best shipping method to suit them.
Please see here for all our shipping method options: http://www.everbuying.net/m-article-id-87.html.
We have offered a solution to your particular case via a ticket. Please kindly check this and reply to us through your account.
We are awaiting your reply.
Everbuying Customer Service Team