Benjamin B.

It's sad when something simple becomes so complicated. This is my first time ordering from AJ Madison and probably the last. I needed to replace a tenants AC so I chose AJ because of a in-stock quick delivery of 24-48hrs. My order was placed on July 28th and here I am on Aug 4th with no AC. I get nothing reassuring from AJ Madison's service department except "we are using a new delivery service and they can't tell us when its going to be delivery". Now their response is "its sometime next week"! They couldn't even give me a guarantee on a date the following week. The reason they kept saying was because they hired a new delivery service and their having problems. This process was unacceptable and upper management don't seem to want to satisfy "me" the customer. They didn't come up with any solution to delivery the AC now!

Today I'm on the fence. Cancel the order for NON-DELIVERY or wait it out. My tenants patience has been steadily diminishing. I have five other AC's to replace and a few refrigerators but surely AJ Madison can't be considered as they lack confidence on delivery.
I decided to cancel the order and receive a full credit (which I did get a week later). In the meantime, I ordered the same AC from PC Richards and received delivery in 48hrs with no problems and great updates along the way.