ben J.

Booked a trip for Travel in late March 2020. COVID came along... All flights were cancelled. The news said Lufthansa Airlines is giving refunds. I called Student Universe they said nope that is not true. Hmmm OK... Lufthansa is giving voucher for future travel by the end of June 2020. In June called Student Universe, still no refunds (per airline policy), but the voucher got extended to Dec 2020. Hmmm... Ok. December is coming so I called Lufthansa this time. Lufthansa says refunds have been allowed on my ticket for quite a while. Told me refund had to come from Student Universe. Fine.

Called Student Universe. Again they tell me no refund is allowed (per airline policy). I call them out. Told them I spoke with Lufthansa and I am able to get a refund and offer to conference in Lufthansa. I get put on hold... Customer Service comes back and says i can get a refund but there is a $40 per ticket charge. Whatever I just want my money. A few hours later i get an email saying they have an additional $20 charge on the refund. What the!@#$... Why was I not told? Seriously this is a rip off and I am not seeing this in the fine print of our contract. Now I have to go deal with these guys again.

I have worked with other travel companies and have had to cancel trips without all this crap. Just stay away.